Helpline
Helpline +32 (0)2 648 40 14
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HELPLINE

Often people call the Helpline because they feel overwhelmed or anxious.  They are exhausted from trying to cope with their personal difficulties, sometimes with no one else to turn to. It can take courage to reach out for help. It can also be a first step on the path of rediscovering the light of hope at the end of the tunnel.

People call for all sorts of reasons – some may be experiencing a major crisis, or just need a chat because they feel lonely. 

WHATEVER THE REASON, IF YOU NEED TO TALK, WE ARE HERE TO LISTEN.

+32 (0)2 648 40 14

HELPLINE CALLER TESTIMONIES

Thank you for your time. I just want you to know that you saved a life tonight.
I used the Helpline and they really helped me to get through a very dark time.
Thank you for being here. I felt completely lost when I called, but you’ve been so kind and patient. It really feels like you care. I’m feeling a little lighter, and that means everything.
I don’t know what I would have done without you tonight. You listened when I needed it most. Thank you.
It wasn’t easy to reach out, but I’m so glad I did. The support you’ve given me has helped me see a way forward. Thank you for being there.
I wasn’t sure what to expect when I called, but this was exactly what I needed—someone to talk to without judgment. You’ve really helped me process my thoughts and find the strength to take the next step.
I just want to say that it really helped to be able to talk things through. I see much more clearly now.
Thank you for listening. I normally find it hard to open up about my feelings, but with this Helpline being anonymous, it makes it easier for me to open up.
I was really glad to speak with someone so kind and helpful. The service is anonymous, she clearly explained my options, and what to expect. It made me feel supported -- thank you.
Elizabeth

HELPLINE FAQ

The Helpline is an English-language support Helpline for all ages. Even if you are under 18, you can call us. Everything you say will be treated in the strictest confidence. We are here for you.

Whatever you are going through, we are here to listen.

  • We are trained to listen to you, and not to judge, label or diagnose you.
  • We are here to help you explore whatever is going on in your life, in a safe environment.  You only have to tell us what you feel comfortable to share.   
  • We will focus on your thoughts and feelings, and may ask questions to help you explore these.

You do not have to be in a crisis to call us.  It’s enough if you just feel that you need someone to talk to.

We understand that it can take courage to call the Helpline and speak to a stranger.   When you call, you don’t need to know what to say.

  • If you are anxious about starting the conversation, feel free to express that or just to say “I don’t know where to start”.  

  • Our trained volunteers are patient and will try to put you at your ease.  They will wait until you feel ready to talk. They may ask you a question to start the conversation if you don’t know where to start.

We are here to listen to you, whatever you are going through. No issue is too big or too small.  Our volunteers understand that life throws up different challenges and that at times we may struggle to cope.  

  • Some callers just need a chat because they are feeling lonely.  
  • Others may be going through a crisis or feeling suicidal.  If you are feeling suicidal please see the next question. 
  • Some examples of issues that often come up are:
    Abuse | Addiction | Anxiety | Bullying | Feeling Overwhelmed | Grief |  Hopelessness | Burn out | Depression | Loneliness | Stress | Relationship difficulties

Our volunteers are trained to talk with you about your suicidal thoughts and to explore your feelings.  They are not afraid to deal with difficult issues.  They will respect you in the way that you feel and the decisions that you take.   

But we do hope that by calling the Helpline you may discover that you have other options for getting through this difficult time.    

As well as calling the Helpline, do consider other people that you can turn to for help.  These may include:

  • Your doctor/general practitioner or a mental health professional

  • Family or friends

  • If you are a student, your school/college/university will have counsellors available that you can turn to

  • Yes.  For example, if you are new to Belgium or perhaps visiting for a short stay and you run into difficulties, we may be able to guide you as to what to do or who to contact.  We have a number of resources we can consult.  

  • If you are not sure, do give us a call and we will do our best to provide you with appropriate information.  If we are unable to help, we will try to put you in touch with someone else that can. 

  • One of our listening volunteers will answer your call in English saying something like, ‘Hello, the CHS Helpline’.
  • If all our volunteers are busy on calls or otherwise unavailable, you will hear a recorded message asking you to call back later. You will not be able to leave a message.   Please do call back.
  • Our Helpline is for English-speakers only.  
  • You do not need to be fluent in English to call us.  
  • Our trained volunteers are used to speaking with callers for whom English is not their first language.   
  • We are unable to provide our services in French or Dutch but there are other 24/7 Helpline’s available in these languages such as:

Télé-Accueil French-speaking Tel: 107

Prevention Suicide French-speaking Tel: 0800 32123

Zelfmoordlijn Dutch-speaking Tel: 1813

Tele-Onthaal Dutch-speaking Tel: 106

  • The Helpline is anonymous and everything you say will be treated in the strictest confidence.
  • We never ask for personal information. You do not have to tell us your name if you do not want to.
  • You choose exactly how much or how little information you wish to disclose about yourself.

It can happen that while you are speaking to a volunteer the connection may go dead.  Sometimes this is due to a network issue or technical problem.  

  • Please know that our volunteers will not hang up on you in the middle of a call.  

  • In exceptional circumstances, for example if a caller is abusive, they will end a call. In such cases, you will be given plenty of warning in advance.  

  • If you have not received such a warning and the call goes dead unexpectedly, do not expect the Helpline volunteer to call you back.  Your call is anonymous. 

  •  If you wish to continue the conversation, please call the Helpline again.   

  • If you are concerned about somebody else, you are welcome to call the Helpline to discuss the circumstances.  We may be able to point you towards some useful resources available in Belgium that can address the situation.  

  • However, in order to respect the confidentiality and anonymity of our Helpline, please understand that our volunteers cannot intervene on your or anyone else’s behalf.

You are very welcome to call as many times as you need to, but please note that you may not always speak to the same volunteer. To protect caller identity, the Helpline operates anonymously and there is no pattern to staffing.

For callers from Belgian numbers, CHS does not charge for the duration of your call to the Helpline, but you may incur a small connection fee which would depend on your provider/telephone contract.  

Please note that if you are abusive towards our listening volunteers or are otherwise abusing the Helpline, we may use our system to block or limit your calls.

Should you wish to make a complaint about the organisation and/or service provided on the Helpline, you may email us at office@chsbelgium.org, and your complaint will be dealt with promptly. For more details see our page on Feedback.

The Helpline is always looking for English-speaking volunteers living in Belgium to join our team.  CHS offers training to all new volunteers as well as supervision and ongoing support once you start to taking calls.  If you are looking for a way of making a real difference in people’s lives as well as joining a team of caring individuals do get in touch to find out more.  Click here for more info on volunteering with CHS

“It is good to know that I can be, in a way, a shoulder to cry on for some people who are lonely, isolated or overburdened with life in general. The fact that I am helping a fellow human being at a vulnerable moment is very rewarding. I feel like I am passing on the support that I got in my life, in difficult moments, from kind people.”  – Helpline volunteer

MENTAL HEALTH SERVICES CENTRE

CHS operates a Mental Health Services Centre (MHSC) in Brussels, home to an international clinical team of therapists and affiliated professionals, providing support by appointment for a comprehensive range of mental health concerns.

OUR CLINICAL TEAM

Our team offers diagnosis, treatment, and rehabilitation for a wide range of mental health issues.

The MHSC team of psychologists, psychotherapists and psychiatrists draws on a variety of therapeutic approaches to provide tailored support.  We work with individuals of all ages, couples, and families, ensuring compassionate and professional care. All our professionals speak English, and many also offer support in other languages. 

The MHSC also provides psycho-educational assessments for children, adolescents and adults. We can test for specific learning and/or attention disorders. Assessments are available in English, French and German.

Appointments: To request an appointment with members of our Clinical Team please contact the CHS Office from Monday to Friday between 10:00 and 13:00 on +32 (0)2 647 67 80

Request Appointment

+32 (0)2 647 6780

MHSC TESTIMONIES

Well established service helping those with mental health issues. To be highly recommended.
Mental Health Services Centre
Had our teenage son tested by Nikki Josephson. She identified a learning issue that no one else had spotted which allowed our son more time in his IB exams. Great service.
Mental Health Services Centre
We went to CHS for our son (2e child) and we were helped by Dr Jonathan Shin. He is an extremely good and professional person in his field. He helped us a lot in understanding him.
Mental Health Services Centre

CLINICAL TEAM FAQ

The Mental Health Services Centre is located just off Avenue Franklin Roosevelt, two blocks down from the University (ULB) and on the same side. The address is Avenue des Phalènes 26 (Nachtvlinderslaan 26), 1000 Brussels. Click here to view a map.

Anyone who would like to make an appointment with one of our therapists or who would like to find out more about our services. The working language of the Centre is English, although some of our clinical team do work in other languages.

Your call will be answered by one of our office volunteers who will ask you to provide contact information and brief details of the issues you wish to talk about. This enables us to set up an appointment with the appropriate therapist. All information is treated in the strictest confidence.

The two clinical teams (Adults; Children, Adolescents and Family) comprise psychiatrists, psychologists and psychotherapists. All are professionally qualified and experienced practitioners. For a list of individual team members and their areas of expertise go to The Clinical Team. The administrative work of the office is carried out by a team of trained volunteers.

We do (neuro)psychological and psychoeducational assessments for children, adolescents and adults in English, German and some French for: learning difficulties such as Dyslexia, Dyscalculia, ADHD, ASD, Giftedness etc.

As soon as a therapist is allocated to you, you may contact your therapist by email or telephone to find out more about the fee before your first session. Several factors are considered in determining the cost. Your health insurance may help to cover the cost but you should check this with your insurer, as schemes differ.

Yes. The Children, Adolescents and Family Team at the Centre comprises several psychologists and psychiatrists. They offer psychotherapy for children, adolescents, and/or families, as well as psychiatric assessments and follow up, in a variety of languages. They also carry out psychoeducational evaluations and testing for specific areas of learning difficulties – this testing is available in English, French and German.

The Administrative Office is open from 10h00 to 16h00, Monday to Friday (July and August from 10h00 to 13h00). However, therapists also work outside these hours. We try to make appointments to suit the client, and some of our therapists offer appointments in the evenings or on Saturdays.

If you would like to make an appointment, please telephone the office on 02 647 67 80. Currently, the telephone lines are open from 10h00 to 13h00, Monday to Friday. Your call will be answered by one of our office volunteers. Wherever possible, we ask all clients to contact the office by telephone in the first instance. Subsequent correspondence can be conducted by email if more convenient. When an appointment is offered, you will be requested to confirm back to the Co-ordinator and the Therapist, within 48 hours. Kindly ensure you reply to all.

We try to offer you an appointment as soon as we can. However, please note that during periods of heavy demand, the Centre may not be able to offer you an appointment, in which case we will provide you information about alternative professionals. We encourage you to talk to your GP (family doctor) about an alternative referral. In case of an emergency, please contact the psychiatric department of your nearest hospital.

Should you wish to make a complaint about the organisation and/or service provided, you may email us at office@chsbelgium.org, and your complaint will be dealt with promptly. Should the complaint relate to the professional conduct of a specific member of the clinical team then please address your email to complaintsct@chsbelgium.org

MEMBERS OF THE CLINICAL TEAM

Listed below are the individual members of our professional team, with a brief description of their qualifications and their therapeutic approach.

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  • Clinical Psychologist
  • German state recognised psychotherapist for children, adolescents and adults
  • Member of Belgian Commission de Psychologues and VISA recognition for clinical psychologists
  • Integrative approach combining cognitive-behavioural, family therapy, psychodynamic, attachment-based and mindfulness techniques
  • Psycho-educational assessments for children and adolescents in English and German
  • Psychological assessments for adults in English (ADHD, ASD etc)
  • English and German
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  • Clinical psychologist
  • Children, adolescents, adults
  • Eclectic approach drawing from a range of therapeutic models (systemic, narrative, solution-focused, and cognitive-behavioural)
  • Professional accreditation as Clinical Psychologist in Belgium (SPF VISA registration), UK (HCPC registration), and Spain (COPC registration)
  • Many years of experience in both the public and private sectors 
  • English, Spanish, Catalan, Italian, French
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  • Clinical Psychologist
  • Adults
  • Eclectic approach integrating EMDR, short-term therapy and Jungian psychoanalysis
  • Specialising in burn-out, trauma, grief and cancer patients 
  • English, French, and Dutch
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  • Clinical psychologist
  • Children, Teenagers, Families (therapy).  Adults & Children (Psychometric Testing).
  • Eclectic approach inc. cognitive behavioural therapy, third wave therapies and attachment based interventions.
  • Specialisation in Psychometric testing – ADHD, Educational Testing, Neuropsychological Testing.
  • I have a holistic approach, which can involve working directly with parents and children or engaging with schools depending on what is the most suitable intervention.
  • English
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  • Clinical Psychologist and Neuropsychologist
  • Adults and Families.
  • Cognitive-Behavioural Therapist (CBT)
  • Specialised in CBT, ACT, cognitive remediation, family approach and psychoeducational assessment
  • Long experience in helping individuals and families to deal with anxiety, depression, bipolar disorder and psychosis using an integrative approach. 
  • English and French.
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  • Psychiatrist and Psychotherapist
  • Children, Adolescents, Adults
  • Trained in systemic therapy with additional training in mentalization based therapy and dialectical behavioral therapy
  • Specialized in perinatal issues
  • English and French
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  • Clinical Psychologist and Neuropsychologist
  • Children and Adolescents
  • School difficulties (dyslexia, dyscalculia, attention & memory difficulties, autism spectrum conditions, neurodevelopmental disorders..)
  • High potential and gifted Children
  • Psycho-educational assessments for children and adolescents in English and French
  • English, French, Dutch, Italian
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  • Psychiatrist and Psychotherapist
  • Adults
  • Individual psychotherapy, psychoanalytical approach
  • Pharmacological treatment of mental disorders
  • More than 20 years of experience in hospital and outpatient settings 
  • English, Lithuanian, Russian
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  • Clinical and cognitive-behavioural psychologist.
  • Children, adolescents, adults.
  • Psycho-educational assessments in English and French for children and adolescents.
  • Cognitive Behaviour Therapy (CBT) for adults and children.
  • Psycho-pedagogical therapy for children with learning problems
  • Specialises in Autistic Spectrum Disorder and social skills training for children and adolescents with Asperger syndrome
  • Specialises in Applied Behavioural Analysis, Picture Exchange Communication System (PECS)
  • Cognitive Behaviour Therapy for children/adolescents diagnosed with attention deficit and hyperactivity disorders (ADHD).
  • Developed the Situated Behaviour Interventions Method (SBI-Method).
  • Provides SBI-Method training for parents of children diagnosed with Autistic Spectrum Disorder, Anxiety and attention deficit and hyperactivity disorders.
  • Provides training for teachers on behaviour management in the classroom using the SBI-Method for schools.
  • English, French
  • Child psychiatrist. Children and adolescents
  • Individual therapy for children and adolescents, family therapy
  • Psychosomatic therapy for post-traumatic and anxiety disorders
  • French, English
  • Clinical Psychologist
  • Children, Adolescents and Families
  • Cognitive Behavioural Therapy, Systemic Family Psychotherapy, Mindfulness & Compassion-based approaches.
  • Specialising in the assessment and treatment of Autism Spectrum Disorder.
  • Gained 15 years of experience training and working in the UK, before starting in private practice in Belgium. 
  • English, Spanish, Italian
  • Clinical Psychologist
  • Children, teens, adults, families
  • Cognitive Behavioural Therapy, Acceptance & Commitment Therapy, Client Centered Therapy, Play Therapy
  • Value-based approach, Mindfulness, Psycho-educational & ADHD testing
  • Experience mostly in private settings, Scandinavian background 
  • Swedish, English, Dutch
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  • Clinical Psychologist
  • Adolescents and Adults
  • Client-centred and solution-focused CBT and ACT
  • Specialising in assessment and treatment of Neurodivergent clients (psycho educational testing, specialising in Female ADHD and ASD)
  • 30 years of experience in mostly private settings
  • English
  • Clinical psychologist, psychoanalyst, psychotherapist
  • Children, adolescents, adults
  • English, French, German
  • Clinical psychologist, psychotherapist
  • Adults, couples, adolescents
  • Psychodynamic approach
  • English, Polish
  • Clinical psychologist, psychotherapist
  • Adults and adolescents
  • Psychodynamic approach
  • English, French
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  • Clinical psychologist, psychotherapist
  • Adults, Adoptive parents
  • Psychodynamic psychotherapy, Focusing Oriented Therapy
  • Therapeutic approach informed by client-centred, humanistic theory, psychoanalytic theory, attachment theory, Sensory Psychomotor therapy for trauma, adoption and developmental trauma theories. 
  • Many years of experience, working across a broad range of issues with a focus on experiential methods which create new possibilities for moving forward
  • English
  • Psychiatric social worker, psychotherapist
  • Adults, individuals and couples
  • All kinds of emotional difficulties. Eclectic approach. Working in a psychodynamic and systemic way.
  • Specialised in bereavement therapy
  • English, Hebrew, French
  • Psychiatrist
  • Systemic therapist
  • Adults, Families, Couples
  • Working with all types of situations, always focusing on the individual in their particular context
  • Hospital and private setting experience, offering medical interventions as well as psychotherapy
  • English and French
  • Psychiatrist
  • Systemic therapist
  • Adults, Families, Couples
  • Working with all types of situations, always focusing on the individual in their particular context
  • Hospital and private setting experience, offering medical interventions as well as psychotherapy
  • English and French
  • Clinical and cognitive-behavioural psychologist.
  • Children, adolescents, adults.
  • Psycho-educational assessments in English and French for children and adolescents.
  • Cognitive Behaviour Therapy (CBT) for adults and children.
  • Psycho-pedagogical therapy for children with learning problems
  • Specialises in Autistic Spectrum Disorder and social skills training for children and adolescents with Asperger syndrome
  • Specialises in Applied Behavioural Analysis, Picture Exchange Communication System (PECS)
  • Cognitive Behaviour Therapy for children/adolescents diagnosed with attention deficit and hyperactivity disorders (ADHD).
  • Developed the Situated Behaviour Interventions Method (SBI-Method).
  • Provides SBI-Method training for parents of children diagnosed with Autistic Spectrum Disorder, Anxiety and attention deficit and hyperactivity disorders.
  • Provides training for teachers on behaviour management in the classroom using the SBI-Method for schools.
  • English, French
  • Child psychiatrist. Children and adolescents
  • Individual therapy for children and adolescents, family therapy
  • Psychosomatic therapy for post-traumatic and anxiety disorders
  • French, English
  • Clinical Psychologist
  • Children, Adolescents and Families
  • Cognitive Behavioural Therapy, Systemic Family Psychotherapy, Mindfulness & Compassion-based approaches.
  • Specialising in the assessment and treatment of Autism Spectrum Disorder.
  • Gained 15 years of experience training and working in the UK, before starting in private practice in Belgium. 
  • English, Spanish, Italian
  • Clinical Psychologist
  • Children, teens, adults, families
  • Cognitive Behavioural Therapy, Acceptance & Commitment Therapy, Client Centered Therapy, Play Therapy
  • Value-based approach, Mindfulness, Psycho-educational & ADHD testing
  • Experience mostly in private settings, Scandinavian background 
  • Swedish, English, Dutch
  • Clinical Psychologist
  • Adolescents and Adults
  • Client-centred and solution-focused CBT and ACT
  • Specialising in assessment and treatment of Neurodivergent clients (psycho educational testing, specialising in Female ADHD and ASD)
  • 30 years of experience in mostly private settings
  • English
  • Clinical psychologist, psychoanalyst, psychotherapist
  • Children, adolescents, adults
  • English, French, German
  • Clinical psychologist, psychotherapist
  • Adults, couples, adolescents
  • Psychodynamic approach
  • English, Polish
  • Clinical psychologist, psychotherapist
  • Adults and adolescents
  • Psychodynamic approach
  • English, French
  • Clinical psychologist, psychotherapist
  • Adults, Adoptive parents
  • Psychodynamic psychotherapy, Focusing Oriented Therapy
  • Therapeutic approach informed by client-centred, humanistic theory, psychoanalytic theory, attachment theory, Sensory Psychomotor therapy for trauma, adoption and developmental trauma theories. 
  • Many years of experience, working across a broad range of issues with a focus on experiential methods which create new possibilities for moving forward
  • English
  • Psychiatric social worker, psychotherapist
  • Adults, individuals and couples
  • All kinds of emotional difficulties. Eclectic approach. Working in a psychodynamic and systemic way.
  • Specialised in bereavement therapy
  • English, Hebrew, French
  • Psychiatrist
  • Systemic therapist
  • Adults, Families, Couples
  • Working with all types of situations, always focusing on the individual in their particular context
  • Hospital and private setting experience, offering medical interventions as well as psychotherapy
  • English and French

OUR AFFILIATED PROFESSIONALS

We have a team of Affiliated Professionals who offer consultations and classes to support overall well-being in areas such as mindfulness, eating disorders, family mediation and therapy, as well as life and career coaching.

Appointments:  To make an appointment, please contact the relevant Affiliated Professional directly. Full contact details are listed for each member of the team below.

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  • Certified Mindfulness MBSR (mindfulness based stress reduction) and Meditation teacher
  • Beneficial to reduce stress, anxiety, depression, sleeping disorders, emotional and physical pain
  • Courses for adults and children : small group classes, and individual 1:1
  • No meditation experience required
  • Education: HR consultant specialised in personal development
  • Languages: English, German, French
  • For appointments contact: gfitterer@googlemail.com, or +32(0)498 852824
  • Website: Gabriella-mindfulness.com
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  • INAMI accredited and Canadian registered Dietitian
  • Specialised in eating disorders and difficult relationships with food
  • General nutrition-related problems and conditions (ex: high cholesterol, ensure dietary balance, etc.)
  • Intuitive eating approach
  • Languages: English, French
  • Contact: intuitivedietitian@gmail.com or +32 (0)474 22 14 20
  • Online booking available at: www.intuitivedietitianbrussels.com
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  • Accreditated Family Mediator, Jurist
  • Cross-Border Family Mediator: international aspects, parent child abduction
  • Couples, Families: divorce, separation, practical questions about children, inheritance, relationships
  • Ongoing training in Systemic Family Therapy at La Forestière-ULB
  • Certificate in Psychoanalysis at Clinique du couple Chapelle-aux-Champs
  • Languages: English, French
  • For appointments contact: jr@familymediation.be or +32 (0)471 90 08 03
  • www.linkedin.com/in/julie-rentmeesters-a5b45b30
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  • Certified career and orientation Coach, International Coaching Federation.
  • Nova Terra Accredited Coach Training Programme (ACTP) and Coaching Ways certified academic coach.
  • Trained as an EU lawyer and social justice advocate.
  • For adults wanting something different in their work life or career : better balance, looking for a new job, improving the situation in current job, looking for a change of career, difficult workplace dynamics …Coaching offers people who want change in their situation or career to find possibilities that are right for them. It may help to identify or stay on track with goals, explore options, working out what’s important to the person.
  • For teens / young adults’ (16 to 25) future orientation (studies or other future project).
  • For teens, the work is helpful to clarify what they may want to contribute to the world, who they are and want to be, and how they go about moving forward or accepting a certain situation.
  • Languages: English, French
  • For appointments calendly.com/emilyrileycoaching or contact: emily.riley@pixielight.com tel +32 492 888 777
  •  
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AFFILIATED PROFESSIONALS FAQ

As CHS is a Mental Health Service, the main professionals are psychologists, psychiatrists, and psychotherapists. However, CHS collaborates with other professionals who can be truly helpful in a person’s life and/or complement the support provided by the clinical team. These professionals are called Affiliated Professionals (APs). Currently, the services offered by these APs include:

 

  • Career and Orientation Coaching
  • Family Mediation and Family Legal Advice
  • Mindfulness and meditation for adults and children 9-18 years
  • Nutrition and Eating Disorder Support for adults and adolescents

For information or to book an appointment, you need to contact the professional directly.

 

You need to contact the Affiliated Professional directly for pricing information.

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CONTACT

+32 (0)2 647 67 80
  Mon–Fri 10am-1pm

Office hours: 10am–4pm
                       Mon–Fri

Avenue des Phalènes 26,
1000 Brussels,
Belgium

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© CHS. All Rights Reserved. Privacy Policy. Cookie policy.